H3 Ranch Host

EXCHANGE HOTELS MANAGEMENT•Fort Worth, TX

4d•Onsite

About The Position

The H3 Ranch Host is the first point of contact for guests and plays a vital role in setting the tone for an Iconic dining experience. This position is responsible for warmly greeting and seating guests, managing reservations and seating flow, and ensuring that service standards reflect the spirit of Stockyards Hotel and the Fort Worth Stockyards. With an eye for detail and a passion for hospitality, the Outlet Host ensures every guest feels welcomed and cared for from the moment they arrive.

Requirements

Ability to communicate clearly, professionally, and respectfully with guests and team members.
Flexible schedule — must be available to work evenings, weekends, and holidays.
Strong interpersonal skills with the ability to handle guest concerns diplomatically.
Ability to obtain Food Handler's and TABC certification.
Embody our Core Values.

Nice To Haves

Previous host/hostess experience in a full-service restaurant or luxury hospitality environment.
Familiarity with reservation management systems (OpenTable experience preferred)
Detail-oriented with a passion for creating memorable guest experiences.
Strong knowledge of the City of Fort Worth and other parts of the DFW metropolitan area.

Responsibilities

Greet all guests with warmth, professionalism, and the genuine spirit of hospitality; proactively acknowledge guest needs and assist by opening doors or offering support.
Manage reservations, accurately record guest information, and ensure fair and efficient seating of guests.
Guide guests to tables, provide menus, and ensure place settings are clean, complete, and guest-ready.
Assist with bussing, resetting tables, refilling beverages, and maintaining podium and host stand cleanliness as needed.
Answer incoming calls promptly and professionally, providing accurate information about the restaurant and hotel.
Check menus for cleanliness and accuracy, maintain seating charts, and assist with group seating arrangements.
Support restaurant team members to ensure smooth operations and Iconic guest service.
Follow all company policies, safety and sanitation standards, and security procedures.
Partner with the Manager of Outlets to coordinate group reservations, confirm event details, and execute Restaurant Event Order with precision and hospitality.
Always maintain guest confidentiality by handling personal information, reservations, and conversations with discretion and professionalism.
Remain calm and composed in a fast-paced environment, effectively handling guest concerns and maintaining a positive, professional demeanor.
Act as an ambassador of Stockyards Hotel’s brand, values, and culture in all guest and team interactions.
All other duties as assigned.