H&F Programs Supervisor

YMCA of Greater Toronto•Toronto, ON

2d•Onsite

About The Position

Be the Spark! Join our dynamic Aquatics Team, where every day is different, and you will always be engaged with meaningful work! The YMCA of Greater Toronto is a charity offering opportunities for personal growth, community involvement and leadership. The Central Y Health & Fitness Centre is one of eleven full-service health and fitness centres in the Greater Toronto Area that provides a variety of health, fitness, recreation and community programs. What sets us apart from other gyms is our philosophy, Sweat For Good. Every time you help someone get a great workout, swim their first strokes, execute the perfect karate kick, or reach their full potential in any of our health-promoting programs, you’re helping them Sweat For Good: for the hope, dignity, positive change, diversity, and equality that our charity is spreading across the GTA. The Sweat For Good philosophy is at the heart of everything we do, from the way we embrace diversity and social inclusion, support full participation by all employees, and live our core values of caring, honesty, respect, inclusiveness, health, and responsibility every day.

Requirements

Diploma or Degree in Kinesiology, Physical Education or related field preferred.
Standard First Aid, CPR required.
Demonstrated strong leadership skills developed through progressively responsible experience in a supervisory role in group fitness programs; ability to encourage, motivate staff and volunteers, acknowledge and appreciate contributions.
Proficiency with computer software including Excel, Outlook, etc.
Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
Excellent written communication skills
Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity
Flexibility regarding assigned hours of work, including days, evenings and weekends;

Nice To Haves

Experience in personal training sales an asset
Previous experience in development and implementation of new programs an asset.
YMCA Personal Trainer Certification or equivalent (i.e. CPTN, ACE, etc.) preferred; Certified Fitness Consultant (CFC) an asset; Group Fitness Certification preferred; Certification in nutrition an asset.

Responsibilities

Coaches and develops staff to ensure exceptional service experience in various types of Personal Training; ensures staff are following best practices and performing required administration tasks for tracking sessions and maintaining client information.
Responsible for achieving monthly, quarterly and yearly revenue objectives set forth by department sales goals
Recruits, hires, onboards and trains new staff for the IC/PT department, following all practices and protocols as outlined by Human Resources and Health & Fitness.
Responsible for scheduling and ensuring appropriate staffing is available to meet Personal Training targets.
Manages the Personal Training program utilizing VirtuaGym software; Ensures accuracy of information entered in VirtuaGym, including client bookings, credits and notes.
Conducts Personal Training consultations from online requests and in-person opportunities; is knowledgeable about Personal Training programs and the Personal Training team in order to facilitate the best match between Trainer and client
Proactively follows up with Personal Training clients and members to encourage continued participation in YMCA programs and services.
Assists in identifying opportunities to leverage the YMCA’s training expertise externally to increase sales
Conducts Personal Training audit to ensure staff qualifications are up to date and all Personal Trainers are delivering high quality service
Responsible for coaching and developing a team of staff and volunteers to provide superior service and build relationships with members in the conditioning room and surrounding areas
Involved in the direct delivery of Group Fitness classes, Personal Training sessions, and new member orientations, and ensures exceptional service experience for members; follows up to assist members to achieve their personal fitness goals
Conducts regular formal and informal performance reviews for staff, assisting staff in creating development plans; manages performance issues as required
Develops, implements, monitors and evaluates programs and processes within the Association’s Membership Services Plan impacting the experience of members in the conditioning room and surrounding areas
Builds relationship with members and seeks opportunities to share the YMCA story and educates members and guests on the YMCA as a Charity
Assists in developing and managing departmental budgets and achieves all performance indicators and standards including those related to MOR, retention and YMCA Priority Sam standards
Provides leadership and support as a member of the Centre senior staff team. Acts as an effective Acting General Manager as required
Participates in task groups, special assignments and opportunities that further the Association mission, vision and strategic initiatives including the Core Service Functional Group
Perform other duties as assigned.