Millcreek - Gym Staff

Momentum Indoor Climbing • Millcreek, UT

15h • Onsite

About The Position

At Momentum, our gym staff are the heart of the customer experience. You are often the first and last person our guests interact with, and you play an important role in creating a community where climbers feel welcomed, supported, and excited to return. We’re looking for enthusiastic, dependable climbers who enjoy working with people, take pride in their work, and can thrive in a busy, sometimes chaotic climbing gym environment. This role combines customer service, climbing instruction, sales, facility operations, and safety. If you’re someone who notices what needs to be done and takes initiative to do it, enjoys helping others, and wants to contribute to a strong climbing community, we’d love to meet you.

Requirements

• At least 1 year of climbing experience.
• Strong enthusiasm for climbing and the climbing community.
• Customer service and/or instructional experience.
• Basic phone and computer skills.
• Familiarity with Microsoft Office and Google Drive.
• Current First Aid & CPR certification, or the ability to obtain certification within the first 3 months of employment.

Nice To Haves

• Experience with bouldering, sport climbing, and traditional climbing.
• Momentum Lead Climbing certification.

Responsibilities

• Create an Exceptional Customer Experience: Welcome every guest as they enter and leave the facility. Go the extra mile to make customers feel cared for, connected, and valued. Build genuine connections with members and guests through conversation and engagement. Answer phone calls, resolve customer concerns, and serve as a knowledgeable resource. Give facility tours and share your enthusiasm for climbing. Educate and support customers through belay instruction and Experience Classes. Balance the needs of multiple customers while maintaining a positive and welcoming environment.
• Be Professional and Prepared: Represent Momentum in a friendly, authentic, and professional manner. Wear designated staff apparel while working. Maintain a clean, approachable appearance. Arrive on time and be willing to pitch in when your team needs additional support. Take pride in being reliable, prompt, and professional. Know the basics of our business, including our phone number, website, address, hours, gym statistics, and common pricing.
• Know Our Products, Services & Community: Understand Momentum's services and help customers find the options that best fit their needs. Assist members with memberships, including sign-ups, freezes, and cancellations. Verify that everyone entering the facility has appropriate access. Operate our gym management software and point-of-sale system. Stay informed about upcoming events, programs, and seasonal offerings and recommend them to customers when appropriate.
• Managing Risk: Risk management is one of our highest priorities. Gym staff are expected to actively monitor the facility and address potential hazards before they become problems. Monitor climbing areas and proactively identify unsafe situations. Ensure customers follow Momentum's gym rules and safety standards. Verify that every visitor unaccompanied by Momentum staff has a current waiver. Administer top rope and lead belay/climbing tests. Educate customers when you observe unsafe climbing or belaying practices. Take appropriate corrective action when necessary to maintain a safe environment.
• Be Ready for the Unexpected: Working in a climbing gym is rewarding, but it isn't always glamorous. Our staff are expected to be flexible, resourceful, and willing to get their hands dirty. If something needs fixing and you have the skill and time, consider doing it. If something is dirty and needs cleaning, take care of it when you can. If your help would improve a situation for a customer or coworker, step in. Approach unexpected tasks with an open mind and a positive attitude.

Benefits

• Competitive hourly wage
• Performance reviews with opportunities for raises
• Membership at all Momentum locations and partner gyms, including 1 guest per visit
• Continuing education financial assistance for work-related learning
• Health insurance for eligible full-time employees averaging more than 30 hours per week
• Paid Time Off accrual for eligible full-time employees averaging more than 30 hours per week
• 401(k) savings plan
• Access to outdoor industry pro-deals after 3 months of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed