Gym Staff - Naperville, IL

Momentum Indoor Climbing•Naperville, IL

5d•Onsite

About The Position

The Gym Staff position at Momentum Naperville is a multi-faceted, customer-focused role responsible for ensuring the daily operations of the gym run smoothly. Gym Staff represent Momentum through customer interactions, provide excellent service, and maintain a clean, safe, and welcoming environment. Duties include working at the front desk, monitoring climbing areas, and providing instruction to support positive experiences for members and guests. The role requires strong communication skills, a passion for climbing, and the ability to work effectively in a fast-paced, high-energy environment. Both part-time and full-time positions are available. Day, evening, and weekend shifts are available, and staff must be available to work at least two shifts per week, including weekends and Sunday. Work is divided between front-counter duties such as sales and guest check-in and safety patrols throughout the facility. Starting pay is $16 per hour, depending on experience.

Requirements

At least one year of climbing experience and a passion for the sport.
Experience in customer service or instruction is required.
Ability to communicate clearly and effectively in person, by phone, and through email.
Highly organized and able to handle multiple tasks simultaneously.
Able to work in a loud, high-energy environment on a regular basis.
Comfortable speaking in front of and providing instruction to large groups.
Comfortable working at height and moving up and down a climbing wall.
Able to climb confidently and safely to heights to perform rescues.
Able to stand, walk, and work on unstable and uneven surfaces for long periods.
Able to lift and carry up to 50 pounds regularly.
Available to work a minimum of two shifts per week, including weekends and Sunday.

Nice To Haves

Experience in bouldering, sport climbing, and traditional climbing.
Basic computer skills and familiarity with Microsoft Office and Google Drive.

Responsibilities

Greet guests as they enter and leave the facility and build personal connections through meaningful conversations.
Provide facility tours, share enthusiasm for climbing, and explain Momentum’s services.
Answer phone calls, resolve issues, and serve as an expert resource for guests.
Balance the needs of multiple customers and provide quality service.
Assist with group events and other special programming as needed.
Help keep the gym clean and presentable.
Maintain a friendly, authentic, and professional manner; wear designated staff apparel, including a staff shirt, name tag, and safety equipment; and arrive on time and ready to work.
Learn Momentum services and business information, and guide customers to suitable offerings.
Assist customers with membership sign-ups, freezes, and cancellations.
Verify that climbers have purchased appropriate facility access and have valid waivers on file.
Use the gym’s RGP point-of-sale software to process transactions.
Stay informed about gym events and recommend them to customers when appropriate.
Participate in staff meetings and ongoing training sessions.
Monitor the gym, enforce rules, verify waivers and certifications, and take corrective action to maintain safety.
Educate customers on proper climbing techniques.
Respond to emergencies, including rescuing climbers stranded on the wall when required.
Regularly patrol climbing areas and provide assistance as needed.
Pitch in on unexpected tasks, including cleaning, fixing equipment, and helping coworkers.
Support other staff during busy periods and events and remain adaptable to improve the customer experience.