GxP Critical Environments Manager

SBM Management Services•Portsmouth, NH

About The Position

The GxP Critical Environments Manager coordinates and directs operations required to meet contractual responsibilities between SBM and its customers. The role includes planning, supervision, customer relations, and other high-level work to maintain assigned programs. The manager assesses, implements, and sustains companywide standards and develops program-specific quality assurance and control processes. The position oversees quality assessments and improvement efforts, supports client inspections and account transitions, and manages supervisory activities for controlled-environment programs. The manager also supports budgets, program improvements, compliance, employee training, and customer and employee relations. Some travel is required.

Requirements

Associate of Arts degree and at least 2 years of experience, or an equivalent combination of education and experience.
Ability to read and interpret instructions, procedures, manuals, and other documents.
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment and willingness to share that knowledge with the team.
Knowledge of cleaning equipment upkeep and care.
Knowledge of cleaning compounds and chemicals and their safe, efficient use.
Customer service, problem-solving, time-management, project-management, planning, communication, presentation, interviewing, coaching, and training skills.
Knowledge of Microsoft Office and computer skills.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to present information effectively and respond to questions from groups of managers, customers, employees, and the general public.
Ability to perform the physical duties of the role, including frequently sitting, talking, or listening and lifting or moving up to 35 pounds.
Completion of all safety and task-training certifications.
A valid driver's license may be required based on business needs; employees who drive for work must maintain an acceptable motor vehicle record and meet company driving eligibility requirements.
Forklift certification may be required.

Nice To Haves

CPR/AED/First Aid certification.
Bilingual ability.

Responsibilities

Conduct on-site assessments of program effectiveness against contractual statements of work (SOW) and service quality.
Recommend and implement improvements to program SOWs and service delivery, sharing best practices.
Investigate customer complaints about quality and support root cause analysis (RCA) activities.
Identify at-risk programs and facilitate corrective and preventive action (CAPA) processes and follow-up.
Monitor quality standards through formal on-site and remote program assessments.
Support new account transitions as assigned.
Guide and assist before and during high-level client service inspections, including regulatory, partner, and VIP inspections.
Conduct personnel compliance audits and develop or verify work schedules to ensure adequate service.
Provide classroom and on-the-job training to management and staff to address areas of concern.
Complete routine reports and deliverables, keeping department and local management informed of significant issues and improvement actions.
Support the operations feed-forward loop through proper execution of assigned Critical Environments (CE) Quality Events.
Audit inventory supplies and equipment for condition and effectiveness in delivering the SOW.
Develop approaches to resolve problems found during quality activities and investigate and promote improved equipment and methods.
Implement organizational policies and goals.
Facilitate budget requests and identify opportunities for enhancements or reductions.
Assist with plans, budgets, and schedule modifications, including cost estimates, bid sheets, and contracts.
Participate in developing long-range plans for program and process improvements.
Support assigned sites in organic growth and new client opportunities.
Collect benchmarking data for estimates, labor hours, expenses, and other metrics.
Maintain a safe work environment for self and employees.
Ensure compliance with applicable local, state, and federal regulations, including FLSA, OSHA, and ADA.
Direct supervisory management supporting controlled-environment programs.
Serve as a liaison among the company, customers, clients, employees, and subcontractors.
Assist with human resources concerns and issues.
Carry out management responsibilities consistent with organizational policies and applicable laws, including interviewing, hiring, assigning and directing work, evaluating performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Ensure employees are properly trained on job tasks and safety requirements.
Travel as required for the position.