GxP Critical Environments Manager

SBM Offshore•Portsmouth, NH

6d•$90,000 - $100,000

About The Position

The GxP Critical Environments Manager coordinates and directs operations needed to fulfill contractual responsibilities between SBM and its customers. The role involves planning, supervision, customer relations, and other high-level responsibilities to maintain assigned programs. The manager assesses, implements, and sustains companywide standards and develops program-specific quality assurance and control processes. The position includes supervisory management for controlled-environment programs, supporting assigned sites, ensuring regulatory and safety compliance, and acting as a liaison among the company, customers, employees, and subcontractors. Some travel is required.

Requirements

Associate of Arts degree and at least 2 years of experience, or an equivalent combination of education and experience.
Completed all safety and task training certification.
Ability to read and interpret instructions, procedures, manuals, and other documents.
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment, including equipment upkeep and care.
Knowledge of cleaning compounds and chemicals and their safe, efficient use.
Customer service, problem-solving, time-management, project-management, planning, communication, presentation, interviewing, coaching, and training skills.
Knowledge of Microsoft Office and computer skills.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to present information effectively and respond to questions from groups of managers, customers, employees, and the general public.
Ability to lift and/or move up to 35 pounds.
A valid driver's license may be required based on business needs; employees who drive for work must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements.

Nice To Haves

CPR/AED/First Aid certification.
Bilingual ability.
Forklift certification may be required.

Responsibilities

Conduct on-site assessments to determine whether programs meet contractual statements of work and quality-of-service expectations.
Recommend and implement improvements to program statements of work and service delivery, sharing best practices.
Investigate customer quality complaints and support root cause analysis activities.
Identify at-risk programs and facilitate corrective and preventive action processes and follow-up.
Monitor quality standards through formal on-site and remote program assessments.
Support new account transitions as assigned.
Guide and assist before and during high-level client service inspections, including regulatory, partner, and VIP inspections.
Conduct personnel compliance audits and develop or verify work schedules to ensure adequate service.
Deliver classroom and on-the-job training to management and staff to address areas of concern.
Complete routine reporting and deliverables, keeping department and local management informed of significant issues and improvement actions.
Support the operations feed-forward loop by properly executing assigned Critical Environments Quality Events.
Audit inventory, supplies, and equipment for condition and effectiveness in delivering the statement of work.
Develop new approaches to solve problems identified through quality activities.
Investigate and promote improved equipment and methods.
Implement organizational policies and goals.
Facilitate budget requests and identify areas where enhancements or reductions may be appropriate.
Assist with plans, budgets, and schedule modifications, including cost estimates, bid sheets, and contracts.
Participate in developing long-range plans for program and process improvements.
Support assigned sites in driving organic growth and new client opportunities.
Collect benchmarking data to prepare estimates and assess labor hours, expenses, and other metrics.
Maintain a safe work environment for self and employees.
Ensure compliance with local, state, and federal regulations, including FLSA, OSHA, and ADA.
Direct supervisory management supporting controlled-environment programs.
Act as a liaison among the company, customers, clients, employees, and subcontractors.
Assist with human resource concerns and issues.
Carry out management responsibilities, including interviewing, hiring, planning, assigning and directing work, performance evaluations, employee rewards and discipline, complaint handling, and problem resolution.
Ensure employees receive appropriate task and safety training.