Part Time - Gun Customer Service

Scheels All Sports•Rochester, MN

5d•Onsite

About The Position

Scheels is seeking a Part-Time Gun Customer Service associate. This role involves providing excellent customer service, processing transactions, and adhering to all federal laws and guidelines related to firearm sales. As an employee-owner, you will contribute to a culture that prioritizes customer experience, teamwork, continuous learning, and integrity.

Requirements

Must be over the age of 21 to process firearms
High school diploma or general education degree (GED)
1-3 months of cashiering experience
Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
Ability to exert up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Responsibilities

Greet all customers with a smile when entering and exiting the store
Enhance the customer experience by engaging in conversation while providing personalized service and consistently meeting the goals of the digital receipt program
Accurately scan every item customers are purchasing, ensuring all merchandise is properly rung through and paid for before the customer leaves the store
Treat merchandise with care, and bag purchases carefully and efficiently
Promote the Scheels Visa card and clearly explain all benefits
End each transaction by saying “thank you” to every customer
Process returns and exchanges for firearm purchases
Complete firearm background checks
Assist with Gun Room housekeeping
Ensure all ATF federal laws and guidelines are followed
Ability to execute technology-based processes for firearm and/or suppressor transactions
All other duties as assigned