Guest Services
Slater Hospitality•Atlanta, GA
•$0 - $17•Onsite
About The Position
As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests. You will serve as the first point of contact for guests, ensuring their stay is comfortable and enjoyable. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Requirements
- Previous experience in a customer service role, preferably in the hospitality industry
- Strong communication skills with the ability to interact effectively with guests and team members
- Multilingual skills are a plus
- Knowledge of hotel management systems and phone systems
- Familiarity with front desk operations, including night audit procedures
- Excellent phone etiquette and customer service skills
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills
Responsibilities
- Greet and welcome guests upon arrival
- Check guests in and out of the hotel
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Assist with reservations and room assignments
- Process payments and maintain accurate guest accounts
- Maintain a clean and organized front desk area
Benefits
- Competitive pay
- Opportunities for career growth within the hospitality industry
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
