Guest Services (Various Positions)

Washington Commanders•Landover, MD

3d•Onsite

About The Position

The Washington Commanders are seeking responsible individuals to join our Gameday Event Staff on a Part Time, Seasonal basis. The right fit individuals will provide excellent customer service and security throughout Northwest Stadium during Gameday and Special Events. As a Guest Service Team Member, you will work with your team to create an excellent experience for all Fans and guests at Northwest Stadium.

Requirements

Must commit to work all Football Home Games, Concerts, Soccer and potential playoff games.
Must be 18 and over with HS Diploma or GED.
Valid driver's license/government issued ID.
Maintain a professional appearance.
Ability to be friendly and courteous, regardless of the situation.
Effective verbal communication skills.
Excellent writing skills.
Strong interpersonal skills.
Able to stand for long periods of time, walk long distances, and climb stairs.
Be a team player who is able to work well in a fast-paced environment.
Effective radio communication is essential—always speak clearly, enunciate your message, and keep all radio transmissions concise, professional, and straight to the point.

Nice To Haves

Possess a valid driver's license (for SAS Outside role).

Responsibilities

Distribute all fan and gate giveaways while ensuring an organized and efficient entry experience.
Greet every guest with a smile, provide a welcoming atmosphere, and deliver exceptional customer service.
Safely operate golf carts to transport ADA guests between designated parking lots and the stadium entrances (SAS Outside).
Provide wheelchair assistance by safely escorting ADA guests throughout the stadium as needed (SAS Inside).
Deliver exceptional customer service, prioritizing guest safety, and ensuring timely transportation.
Assist Fans with any inquiry they may have at the Guest Services Booths.
Provide premium service to suite members, corporate partners, and members from the press and media (Premium Levels Ushers).
Provide personalized service to Season Ticket Members at all games and events (Gold Ambassadors).
Respond to all Fan inquiries around the stadium and provide positive and efficient solutions.
Work and escort VIPs and suite members and provide a fantastic guest experience (Concierge Team).
Manage different areas of the stadium with teams of 10 – 25 Guest Services Team Members (Managers and Supervisors).
Confirm schedules and communicate key gameday and event information to the team (Managers and Supervisors).
Ensure all positions are filled and team members are fulfilling their responsibilities (Managers and Supervisors).
Act as the main contact for their section to help solve any issues that may arise (Managers and Supervisors).
Work ALL 2022/2023 2026/2027 Football Team Home Games and Major Events.
Engage Fans with a fun and positive energy to provide Fans with excellent customer service to enhance their gameday experience.
Enforce Northwest Stadium, Washington Commanders and NFL rules, regulations and policies.
Identify problems when/before they occur and quickly contact the best representative to rectify the situation.
Receive and quickly act upon requests from guests.
Defer to upper management in the event of a serious problem.
Provide immediate assistance to and emergency notification of guests in the event of an accident or injury.
Assist in evacuating Northwest Stadium in the event of an emergency, while maintaining a calm, professional manner.