Guest Services-Chilson Recreation Center- Part-time

City of Loveland•Loveland, CO

8d•Onsite

About The Position

Facilitates front-line operations at the Hatfield Chilson Recreation Center by greeting guests and performing customer service for front desk and check-in desk areas, clerical and receptionist duties. This job requires a flexible schedule including the ability to work nights, weekends and holidays. This is a part-time non-benefitted position working less than 20 hours per week.

Requirements

Some previous work experience performing similar customer service, receptionist and cashier duties including high degree of public contact and customer relations in a fast-paced environment required.
Current CPR certification required or must be obtained within 60 days of hire.
Must possess proven excellent customer service skills.
Communicate effectively.
Demonstrate skills of good judgment and decision-making in handling difficult situations involving facility guests.
Follow written and verbal direction.
Complete fee transactions quickly and accurately and prepare daily cash report using math principals.
Proficient computer and cash register skills.

Nice To Haves

Experience in recreation center setting.
Computer experience using MS Word and MS Excel.
Some training in customer service.

Responsibilities

Enhances Chilson image and ensures a quality visit to the Chilson Center guests by receiving and greeting individuals and professionally assisting callers as needed.
Provides quality customer service tasks for these areas as key front-line operational staff member.
Tasks to include but not limited to: guest check-in, sales, facility reservations, activity registrations, washing/drying towels, equipment checkout, answering phones, concession and merchandise sales.
Processes transactions on affiliated computerized cash register and controls daily use revenues by collecting correct fees for daily admissions and passes, activity registrations, facility reservations, merchandise and concessions.
Prepares shift deposits and drawers at beginning/end of shift.
Disseminates and promotes Parks and Recreation program information; directs public to proper locations; educates users of potential opportunities and services available.
Provides general facility use instructions; enforces facility policy and procedure by informing guests of existing policies; observes guest use and informs supervisors of improper facility or equipment use.
Provides clerical support by assisting with maintenance of various records and sorting/filing needs.
Resolves administrative concerns by applying appropriate policies and procedures through positive interaction and involvement with Facility Management Team and public.
Performs other duties as assigned.