Guest Services Usher Event Staff - Talladega Superspeedway

NASCAR•Talladega, AL

10d•Onsite

About The Position

Ushers are an important part of the Talladega Superspeedway Experience. As a member of the Usher Team you will be responsible for bringing our guest an unforgettable racing experience. Talladega Superspeedway Usher is one of first people guests see when they get into the venue.

Requirements

Ability to review written and electronic materials (Tickets) in both digital and physical format
Must be friendly, enthusiastic, and personable
Strong communication skills
Ability to memorize layout of Talladega Superspeedway in order to answer guests general questions (seating sections, restrooms, concession stands, novelty shops and other facility services and amenities)
Ability to work in a faced paced & high stress environment
Ability to be on feet for extended periods of time (8-12 hours)
Ability to work outside in variable seasonal weather conditions
Ability to work with others and take direction
Must follow dress code and have a clean, presentable appearance at all times.

Nice To Haves

Customer service experience preferred

Responsibilities

Checking your area before gates open to make sure all is in cleanly and in working order
Greet and welcome each guest and thank each guest as they leave the event
Have a strong understanding of the Talladega Superspeedway stadium layout to provide guests with directions to seating sections, restrooms, concession stands, novelty shops and other facility services and amenities
Serves as an information specialist and knowledgeable about each event in order to respond appropriately to guest comments, questions, and requests in a prompt, courteous and professional manner
Handle a variety of customer inquiries in a professional manner including but not limited to seating/ticket issues
Assisting guests with the location of their seats
Enforcing Speedway policies and procedures
Verify credentials to control access into restricted areas
Look for opportunities to enhance the guest experience
All other duties assigned by Usher Team Leaders, and TSS Management