Guest Experience Usher

Buffalo Bills•Orchard Park, NY

8d•Onsite

About The Position

The Guest Experience Usher position provides guests with an organized, positive, and friendly experience at Highmark Stadium. Ushers serve as a visible and approachable presence in seating areas and assist guests in locating their seats, monitoring aisles and sections, and upholding the stadium’s policies and procedures. As part of the role, Guest Experience Ushers provide all guests with a safe, clean, comfortable, and family-friendly experience while visiting Highmark Stadium.

Requirements

Strong verbal and/or non-verbal communication skills.
Friendly, engaging, and service-oriented demeanor.
Quick learner: ability to adapt to different situations.
Team-oriented mindset.
All applicants must be 18 years of age or older and successfully pass a background check.
Ability to walk long distances, climb stairs, and stand for 6 hours or more.
Ability to be outdoors in all weather conditions for 6 hours or more.
Manual dexterity and hand-eye coordination necessary for tasks such as wristbanding, ticket scanning, etc.
Ability to work effectively in a high-noise environment
Ability to verbally communicate with fans, staff, and partners.
Ability to navigate large venue spaces
Attend mandatory training classes, all Buffalo Bills home games and additional events as required.
Ability to work in a fast paced, high stress environment.
Ability to work the entirety of stadium events and stay upwards of 2 hours after the conclusion of stadium events
Must have reliable transportation to and from Highmark Stadium.
Must be able to work weekends, nights and holidays when required.

Nice To Haves

Prior customer service experience
Ability to understand and utilize technology, including, but not limited to iPads, iPhones, Laptops & Radios

Responsibilities

Greet guests upon arrival and provide a friendly welcome, while checking tickets for proper access and directing guests to ticketed seating locations.
Provide accurate, detailed directions to and from stadium locations by utilizing provided resources including but not limited to; seating areas, restrooms, merchandise and food & beverage areas.
Monitor assigned areas to support guest safety, comfort and enjoyment, and report issues to Event Command.
Enforce Wait for Whistle policy and Fan Code of Conduct in a respectful and professional manner
Conduct aisle walks throughout the event, making connections with fans and addressing any concerns or issues.
Check tickets and wristband guests for re-entry at all club & suite locations.
Promote and share information about Fan Experience programs offered in the stadium.
Assist guests with accessible service transportation communication, demonstrating a clear understanding of services provided.
Address guest concerns and situations effectively in conjunction with Stadium Security and Guest Experience Supervisors.
Complete an initial and final walkthrough of stadium area(s) and report any issues to Guest Experience Supervisor.
Perform all other duties as assigned.