Guest Services Team Lead

JUUT SalonSpa•Edina, MN

6d•Onsite

About The Position

Responsible for supporting overall salon success with Salon Management by helping to maximize sales, provide a great experience for the guests, and provide leadership and direction to the Guest Services Team. The Team Lead will assume responsibility for Guest Service operations as the “Manager-on-Duty” in the absence of Salon Management. Additional knowledge and responsibilities include in-depth knowledge of Juut’s products and services. Key accountabilities of this position include those tasks listed below, combined with ensuring positive, uplifting experiences for all, being a resource to guests, artists, and therapists, and upholding Juut’s Daymaker philosophy.

Requirements

Demonstrated ability to lead people and get results through others.
Ability to organize and manage multiple priorities.
Willingness to ask questions and take initiative.
Outstanding customer service and communication skills.
Ability to work in a fast-paced environment.
Computer proficiency, including point-of-sale system and typing skills.
Ability to work a salon schedule – nights and weekends required.
Ability to interact in a positive, professional, and productive manner while fostering a team-based environment.
Commitment to company values of individuality, authenticity, diversity, and Daymaking.
High School diploma or equivalent.
2-5 years in customer service, preferably at Juut or in the service industry.

Responsibilities

Support overall salon success by maximizing sales and providing a great guest experience.
Provide leadership and direction to the Guest Services Team.
Assume responsibility for Guest Service operations as the “Manager-on-Duty” in the absence of Salon Management.
Maintain in-depth knowledge of Juut’s products and services.
Ensure positive, uplifting experiences for all guests.
Be a resource to guests, artists, and therapists.
Uphold Juut’s Daymaker philosophy.
Perform all duties required of Guest Service Specialists, including guest interactions, retail processes, sales and stocking, appointment scheduling, cash handling, and salon facility care and cleanliness.
Maintain in-depth knowledge of artists at the salon location, including services provided, specialties, and levels.
Attend all training, education, and meetings/huddles.
Help lead Guest Service meetings and huddles.
Remain professional at all times in demeanor, communication, and dress.
Complete inventory counts, seasonal merchandising, and other inventory projects as requested.
Assist with training for new Guest Service team members.
Provide excellent client care in service adjustment/redo situations, working to resolve client challenges and engaging with salon management when additional support is needed.
Research booking challenges and cancellation policy outliers.