Guest Services Team Lead
About The Position
Responsible for supporting overall salon success with Salon Management by helping to maximize sales, provide a great experience for the guests, and provide leadership and direction to the Guest Services Team. The Team Lead will assume responsibility for Guest Service operations as the “Manager-on-Duty” in the absence of Salon Management. Additional knowledge and responsibilities include in-depth knowledge of Juut’s products and services. Key accountabilities of this position include those tasks listed below, combined with ensuring positive, uplifting experiences for all, being a resource to guests, artists, and therapists, and upholding Juut’s Daymaker philosophy.
Requirements
- Leadership: a demonstrated ability to lead people and get results through others.
- Management: the ability to organize and manage multiple priorities.
- A willingness to ask questions and take initiative.
- Outstanding customer service and communication skills.
- Ability to work in a fast-paced environment.
- Computer proficiency, including point-of-sale system and typing skills.
- Ability to work a salon schedule – nights and weekends required.
- Ability to interact in a positive, professional, and productive manner while fostering a team-based environment.
- A commitment to our company values of individuality, authenticity, diversity, and Daymaking.
Nice To Haves
- 2-5 years in customer service, preferably at Juut or in the service industry.
Responsibilities
- Believe in and follow through on the Company's purpose, mission, values, beliefs, and guiding principles.
- Be a passionate expert: always continue to learn, serve guests consistently, and always maintain integrity.
- Make a genuine connection: always be authentic, respectful, compassionate, and fully present.
- Inspire an encore: always go above and beyond to give each guest an unforgettable experience and maintain enthusiasm and confidence.
- Excellence in all duties required of all Guest Service Specialists, including but not limited to: guest interactions, retail processes, sales and stocking, appointment scheduling, cash handling, and salon facility care and cleanliness.
- In-depth knowledge of artists at salon location, including services provided, specialties, levels, etc.
- Attend all training, education, and meetings/huddles. Help lead Guest Service meetings and huddles.
- Must remain professional at all times; in demeanor, communication, and dress (including following proper dress code).
- Ability to act as the “Manager-on-Duty” to guests and employees in the absence of the assistant salon manager or salon manager.
- Work with salon management to complete inventory counts, seasonal merchandising, and other inventory projects as requested.
- Assist with training for new Guest Service team members who start at Juut, following the syllabus provided to ensure proper training and set an example of elevated guest care.
- Support administratively by researching booking challenges and cancellation policy outliers, collaborating with the assistant salon manager on next steps when necessary.
- Provide excellent client care in service adjustment/redo situations, working to resolve the client challenge and engaging with salon management when additional support is needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
