Front Desk - Guest Services Supervisor
About The Position
We are looking for a highly motivated individual to join our Guest Services team as a Guest Services Supervisor. The ideal candidate uses their engaging personality to set the example for the team on how to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. The Guest Services Supervisor will supervise and direct the team in offering guests a warm welcome to our hotel/resort, and the assistance with the unloading of guest’s luggage. They will also be the leader of information for the team to serve as a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Requirements
- Engaging personality
- Detail-oriented
- Enjoys engaging with people from all over the world
- Enjoys making meaningful connections
- Takes steps to “WOW” people
Responsibilities
- Help guests discover their “Wanderlust” experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Welcome each guest to our hotel.
- Open doors for guests arriving by motor vehicle as you welcome them to the resort/hotel
- Escort and orient the guest to the front desk for check-in.
- Upon check-in, escort the guests and their luggage to their room, explaining amenities and fun facts about the hotel.
- Train and mentor the team of bell attendants to provide exceptional customer service
- Assist the management team in coordination of special events that will impact the arrival and departure of guests
- Work together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests.
- Assist lobby attendant in keeping entrance area clean and organized
- Be the difference with all guest and employees and do more than just “the norm".
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
