Guest Services Supervisor, Hiring Bonus

Little Palm Island Resort & Spa, a Noble House Res•Little Torch Key, FL

22h•Onsite

About The Position

WORK in PARADISE: At Little Palm Island, we practice hospitality with intention, precision and care. We are inviting candidates to consider an opportunity on our private island, contributing to meaningful guest experiences through consistent, professional commitment to craft and a shared standard of excellence. The JOB: The Guest Services Supervisor is responsible for supervising guest services operations, ensuring exceptional guest experiences, and supporting the front office team. This role assists with staff scheduling, training, handling guest concerns, and maintaining hotel policies and procedures.

Requirements

Excellent communication skills
Positive energy
Attention to detail
A big smile
Ability to set the example of service level expectations
Assist team members in learning and developing
Hard-working
Reliable team player
A 'can do' attitude
Willingness to learn

Responsibilities

Supervise the daily operations of the front desk, concierge, beach attendant and dockmaster.
Welcome guests and ensure a positive check-in and check-out experience.
Train, mentor, and evaluate guest services associates.
Create team member schedules and ensure adequate shift coverage.
Handle guest complaints and resolve issues promptly and professionally.
Monitor room availability, reservations, and occupancy levels.
Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Prepare for daily line up meetings inventory control
Ensure compliance with hotel policies, safety regulations, and service standards.
Maintain accurate guest records using the hotel's property management system (HMS).