Guest Services Supervisor, Hiring Bonus

Little Palm Island, a Noble House Resort•Summerland Key, FL

22h•Onsite

About The Position

The Guest Services Supervisor is responsible for supervising guest services operations, ensuring exceptional guest experiences, and supporting the front office team. This role assists with staff scheduling, training, handling guest concerns, and maintaining hotel policies and procedures.

Requirements

Excellent communication skills
Positive energy
Attention to detail
A big smile
Hard-working, reliable team players
A 'can do' attitude
Willingness to learn

Nice To Haves

Set the example of service level expectations as you assist your team members in learning and developing.

Responsibilities

Supervise the daily operations of the front desk, concierge, beach attendant and dockmaster.
Welcome guests and ensure a positive check-in and check-out experience.
Train, mentor, and evaluate guest services associates.
Create team member schedules and ensure adequate shift coverage.
Handle guest complaints and resolve issues promptly and professionally.
Monitor room availability, reservations, and occupancy levels.
Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Prepare for daily line up meetings
inventory control
Ensure compliance with hotel policies, safety regulations, and service standards.
Maintain accurate guest records using the hotel's property management system (HMS).