Guest Services Supervisor

Cornerstone Parking Group, Inc.•Edina, MN

2d•Onsite

About The Position

The Guest Services Supervisor position is a high-profile customer service and leadership position. Individuals must be personable and compassionate, as they serve patients and visitors at the M Health Fairview Hospitals. The Guest Services Supervisor will mentor, guide, and lead the team in delivering exemplary customer service. Scheduling, monthly reporting, and interaction with hospital staff are also core responsibilities.

Requirements

High School diploma or equivalent.
Valid driver’s license and responsible driving record.
Able to promote and instill enthusiasm, passion, teamwork & leadership in all operating platforms.
Demonstrated Leadership skills. Desire to serve others and encourage your teammates.
Excellent problem solving, critical thinking, interpersonal and communication skills (written & oral).
Possess a strong desire to serve and care for all customers with courtesy and professionalism.
Experience in delivering quality service in customer/public environment.
Possess a positive attitude, flexibility, initiative and ability to communicate effectively.
Interpersonal Skills: Remains open to others' ideas and exhibits willingness to try new things.
Able to read, write, comprehend, and converse in the English language.
Able to sit or stand for extended periods of time (approximately 95% or more of the workday).
Able to walk from station to station, as needed.
Able to withstand varying weather conditions including rain, snow, heat, cold, etc., if necessary.

Responsibilities

Lead by Example: set the standards and expectations for the Guest Services department.
Consistently demonstrate courtesy and professionalism when interacting with customers, colleagues, management and leadership teams, and our client.
Adhere to Cornerstone’s mission, core values, and cultural standards.
Report to work on time and for your scheduled shifts. Must be flexible, and able to adapt to changes in shift times as the needs of the operation demand.
Report to work in proper uniform.
Assist Guest Services department management with all aspects of daily operations including: ensure team members have adequate supplies, coordinate and make adjustments to schedules to ensure all stations are staffed appropriately, enforce policies regarding cell phone use and uniforms, and all other policies and procedures.
Complete daily and monthly reports.
Train new Guest Services team members.
Lead Huddle sessions.
Learn and know all Guest Service department positions and cover various positions/areas as needed.
Provide hospital information and/or direction on where to get needed information.
Resolve customer complaints, operational issues as needed. Use tact and professionalism and know when to escalate matters to a manager.
Keep work areas clean and organized.
Other duties as assigned.