Guest Services Supervisor, Hiring Bonus

Little Palm Island, a Noble House Resort•Summerland Key, FL

7d•Onsite

About The Position

Accessible only by sea or sky, Little Palm Island is a private island sanctuary where time slows and guests reconnect with what matters most. As a MICHELIN Three-Key destination, our culinary program is defined by intention, restraint and precision within an intimate dining environment where every detail carries meaning. Noble House Hotels & Resorts is a family-owned and operated company dedicated to building and managing exceptional luxury properties and experiences throughout the United States and Mexico. The collection reflects and celebrates the diversity, history and character of each unique destination, delivering unparalleled experiences and guest services. Comprised of more than 30 hotels and resorts, the Napa Valley Wine Train, 88 dining outlets, spas, marinas and private residences, Noble House embodies the true spirit of hospitality and embraces a genuine curiosity for new places, culture and cuisine. The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all" and neither are our team members. We are a group of individuals who share a passion for hospitality. We let our personalities shine and we like to have fun. The Guest Services Supervisor is responsible for supervising guest services operations, ensuring exceptional guest experiences, and supporting the front office team. This role assists with staff scheduling, training, handling guest concerns, and maintaining hotel policies and procedures.

Requirements

Excellent communication skills
Positive energy
Attention to detail
A big smile
Hard-working
Reliable team player
A 'can do' attitude
Willingness to learn

Responsibilities

Supervise the daily operations of the front desk, concierge, beach attendant and dockmaster.
Welcome guests and ensure a positive check-in and check-out experience.
Train, mentor, and evaluate guest services associates.
Create team member schedules and ensure adequate shift coverage.
Handle guest complaints and resolve issues promptly and professionally.
Monitor room availability, reservations, and occupancy levels.
Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Prepare for daily line up meetings
inventory control
Ensure compliance with hotel policies, safety regulations, and service standards.
Maintain accurate guest records using the hotel's property management system (HMS).