Guest Services Supervisor - Pelham New Orleans
About The Position
The Guest Services Supervisor plays a key role in ensuring smooth front desk operations while delivering an outstanding guest experience. This position involves both supervisory duties and hands-on front desk coverage. While the primary responsibility is to oversee front desk staff and daily operations, the role also includes covering front desk shifts a few times per week. The schedule will primarily consist of morning (AM) shifts, with occasional evening (PM) coverage when needed. As the Guest Services Supervisor, you will assist in managing front desk operations, ensuring all guests receive exceptional service from check-in to check-out. You will lead by example, providing guidance and support to front desk agents while upholding hotel policies and service standards. The ideal candidate is a strong communicator, problem-solver, and team leader who thrives in a hospitality-driven environment.
Requirements
- Previous front desk or hospitality experience required; supervisory experience preferred.
- Strong leadership and customer service skills with a hands-on approach.
- Ability to multitask, problem-solve, and work efficiently in a fast-paced environment.
- Flexible availability, including mornings, occasional evenings, weekends, and holidays.
- Proficiency in hotel management software is a plus.
Responsibilities
- Supervise and support front desk staff to ensure smooth and efficient operations.
- Assist the Guest Services Manager with training, scheduling, and performance management of front desk agents.
- Oversee guest check-ins and check-outs, ensuring a seamless experience.
- Handle guest inquiries, complaints, and special requests professionally and efficiently.
- Perform front desk duties, including processing reservations, handling payments, and responding to guest needs.
- Ensure compliance with hotel policies, procedures, and service standards.
- Assist in shift scheduling and provide coverage when necessary.
- Maintain a positive and professional atmosphere for guests and staff.
- Report and follow up on maintenance issues to ensure guest rooms are in excellent condition.
- Assist in creating daily housekeeping assignments and lead the morning pre-shift meeting with the housekeeping team.
- Conduct room inspections and follow up on any deficiencies with housekeeping or engineering.
- Assist in assigning daily preventive maintenance tasks to the engineering team.
- Support staff celebrations and recognition efforts to foster a positive work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
