Guest Services Supervisor

Germain Hôtels • Montreal, QC

9d • Onsite

About The Position

The Guest Service Supervisor has a dynamic approach that enables him/her to ensure the smooth running of reception, reservations, and night audit operations. Because he.she excels in the art of juggling delicate situations and stands out for his.her responsiveness to the unexpected, he.she ensures an outstanding level of service at all times and makes sure that all team members do the same.

Requirements

• Minimum 2 years' management or supervisory experience in a hotel context
• Leader capable of inspiring, motivating and mobilizing teams
• Ability to put yourself in the guest's shoes and understand their feelings and concerns
• Quick and effective management of requests and problems
• Tolerance of unhappy or stressed guests
• Strong computer knowledge

Nice To Haves

• Diploma in Hotel Management, an asset
• experience with OPERA PMS, an asset

Responsibilities

• Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.
• Support team members in their work and professional development.
• Ensure a regular presence in the service areas to ensure that our sense of aesthetics is everywhere and that all health, safety, hygiene, and sanitation regulations are respected.
• Be in constant communication with other departments to smoothly coordinate customer service activities, including inventory management during busy periods.
• Act as a resource person for the team both in terms of complaint management and the deployment of our service excellence, as well as in the event of an emergency or crisis.

Benefits

• Take advantage of special rates when you stay with Germain Hotels and travel the country.
• A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
• Get access to a state-of-the-art gym right in your workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees