Guest Services Supervisor

Four Seasons Hotels and Resorts•Palm Beach, FL

23h•Onsite

About The Position

Four Seasons is a company powered by its people, committed to creating exceptional experiences for guests, residents, and partners through luxury and genuine heart. They foster a world-class employee experience and company culture, believing in recognizing familiar faces and treating everyone with respect to create lasting impressions. The Palm Beach location is a Five-Star, Five-Diamond resort intimately connected to a private beachfront. It offers a timeless, charming feel, with every detail reflecting the warmth and spirit of the island. Dining at the resort is a significant experience, featuring Florie’s, the only restaurant in the U.S. in partnership with Michelin-starred Mauro Colagreco, recognized as Best of the Best in The World's 50 Best Restaurant awards. The role offers an opportunity to build a career in an authentic Palm Beach paradise.

Requirements

High School Diploma.
Demonstrated record of reliable and effective performance.
Ability to work an 8‑hour shift with flexible scheduling, including nights, weekends, and holidays.
Genuine commitment to delivering exceptional service to guests, residents, colleagues, and leadership.
Comfortable using computer systems and equipment required for daily operations.
Clear, professional, and effective communication with guests and team members.
Strong organizational skills with the ability to work independently and manage priorities.
Ability to remain composed, detail‑oriented, and accurate in a fast‑paced, changing environment.
Capable of reading, counting, and writing to complete documentation and transaction paperwork accurately.

Nice To Haves

Prior operations experience

Responsibilities

Partner with Guest Experience and Front Desk leadership to ensure VIP recognition, deliver Forbes 5‑Star arrival and departure standards, and resolve guest concerns with professionalism and personalized service.
Assist with training, scheduling, performance feedback, department meetings, and disciplinary recommendations for Bell and Door staff while fostering strong collaboration across departments.
Welcome guests, assist with check-in, escorting, luggage handling, transportation arrangements, city recommendations, and smooth departures.
Monitor Hotsos, manage package handling and shipping, complete group room drops, and ensure timely execution of guest service tasks.
Handle assigned cash bank, foreign exchange, reconciliations, and use hotel systems for check-in/out, reporting, and room management.
Act swiftly in emergencies, uphold health, safety, and security standards, and comply with Four Seasons policies, work rules, and local regulations.
Maintain impeccable appearance, punctuality, and hospitality standards, attend training as required, adapt to business needs, and support Concierge, Bell Staff, Business Center, and lobby operations as needed.