Guest Services Staff | Part-Time | The Crossover

Oak View Group•Cedar Park, TX

4d•Onsite

About The Position

The Guest Services Staff is responsible for the Front Information Desk. They will greet our guests, answer questions, check in vendors, accept and log deliveries, answer incoming telephone calls, maintain lost and found items, accept payment(s) for programs, events, and point-of-sale purchases, and confirm or adjust (as needed) locker room assignments. The guest services staff also performs a variety of other support for the administration office, staff, and the facility in general.

Requirements

High school diploma or GED preferred.
Previous experience in guest services is a plus.
Ability to work a flexible schedule based on events, including long hours, nights, weekends, and holidays as needed.
Ability to follow basic instruction and direction.
Excellent customer service and communication skills.
Strong organizational and computer skills.
Ability to accurately operate reservation systems, process payments, maintain records, and perform general clerical and administrative tasks.

Responsibilities

Provides information about the facility to guests.
Responds to inquiries regarding services, facilities, programs, and events.
Deals directly with the public in person and over the phone, giving out general information, answering questions, explaining procedures, and gathering facts and pertinent information regarding problems and complaints.
Operates computerized public information and reservation systems in an efficient and accurate manner.
Responds to customer inquiries via telephone, in person, and/or in writing as required.
Performs a variety of office clerical support activities.
Keeps supervisor and other appropriate staff informed of problems or other matters.
Interpret and enforce ice arena rules for customers.
Collect fees and record in software.
Other duties and responsabilities as assigned.