Guest Services Staff | Part-Time | Addition Financial Arena

Oak View Group • Orlando, FL

4d • Onsite

About The Position

Guest Services staff are the primary contact with the guests at the facility. Employees are required to have knowledge of the building and its services and also to provide a safe and enjoyable environment for the guests. Employees will fill ticket taker, usher, guest services, and greeter positions.

Requirements

• Ability to manage high-stress situations and remain flexible
• Able to stand for extended periods of time
• Able to work a variety of events, including children’s shows, theatre performances, and loud concerts
• Must be friendly, courteous, pleasant, outgoing, and polite with a positive attitude
• Must be able to adhere to all company policies and procedures
• Ability to work holidays (i.e., Thanksgiving, Christmas, Hanukkah, New Year's, Easter, etc.)
• Must be available for at least half of all events occurring each month, year-round

Nice To Haves

• Previous experience in customer service is preferred.
• Experience as an usher or ticket taker is a plus
• High School Diploma (or GED) preferred
• Bilingual skills are a plus
• First aid or CPR trained

Responsibilities

• Be familiar with ticketing, seating locations, procedures and building policies
• Able to handle large groups of guests
• Maintain control of your assigned sections or area
• Anticipate and correct any trouble situations in your area
• Know general building information and locations of various amenities
• Ensure areas are safe for patrons and staff
• Monitor alcohol consumption and related issues
• Provide exceptional customer service to all patrons
• Occasionally assist with breakdown after events
• Perform other duties as assigned

Benefits

• 401(k) Savings Plan
• 401(k) matching

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED