GUEST SERVICES AGENT (PART TIME)
About The Position
We are hiring immediately for a part time GUEST SERVICES AGENT position. This role involves checking guests in and/or out of the hotel, resolving guest challenges, and promoting hotel services, amenities, and upselling products. The company, Morrison Healthcare, a Compass Healthcare company, values caring for people, fostering belonging, and creating moments that matter. Their purpose is to nourish patients, caregivers, and communities while upholding high standards of detail, quality, and excellence. Morrison has supported health systems nationwide for over 70 years with culinary, nutritional, and operational expertise, empowering and uplifting their team members.
Requirements
- Previous customer service and host experience in a healthcare setting required.
Responsibilities
- Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
- Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
- Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
- Balances and drops receipts according to accounting specifications.
- Provides guests with information about the facility, services, and amenities.
- Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
- Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
- Fields and resolves guest complaints or escalate for resolution to appropriate department.
- Assists guests in emergency situations.
- Maintains adequate supplies and functional equipment at the Front Desk.
- Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
- Perform other duties as assigned.
Benefits
- Meal plan
- Free parking
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identify Theft Protection
- Pet Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
