Guest Services Agent - Part Time

Crescent Careers•Las Vegas, NV

4d•Onsite

About The Position

This is a part-time position responsible for providing excellent customer service to hotel guests. The role involves greeting guests, managing check-in and check-out processes, handling payments, answering phones, and resolving guest issues. The Guest Services Agent is expected to maintain a professional demeanor, adhere to hotel standards, and contribute to a positive guest experience.

Requirements

Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Ability to communicate well with guests.
Willingness to "pitch-in" and help co-workers, demonstrating teamwork.
Considerable skill in the use of a calculator for mathematical calculations without error.
Ability to effectively deal with internal and external customers, including those requiring patience, tact, and diplomacy to defuse anger, collect information, and resolve conflicts.
Ability to stand and move throughout the front office and continuously perform essential job functions.
Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships with associates, customers, and patrons.
Adherence to hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and reporting safety hazards.

Responsibilities

Greet customers with a friendly and sincere welcome, using a positive and clear speaking voice.
Understand and respond to guest requests, providing accurate information about hotel services and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming guest details and room rates.
Promote Crescent and brand marketing programs.
Make appropriate room selections based on guest needs and code electronic keys.
Verify and imprint credit cards for authorization, handle cash transactions, and balance a house bank.
Accept and record various forms of payment, including vouchers and travelers checks.
Convert foreign currency at current posted rates.
Post charges to guest rooms and house accounts using the computer system.
Answer the telephone promptly with positive and clear communication, inputting and retrieving messages.
Retrieve mail, packages, and facsimiles for customers.
Close guest accounts at check-out, ascertain guest satisfaction, and negotiate compromises for any dissatisfaction.
Field guest complaints, conduct research to find solutions, and resolve problems such as price conflicts or environmental issues.
Remain calm and alert during emergency situations and heavy hotel activity.
Plan and implement detailed steps using experienced judgment and discretion.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.