Guest Services Specialist
Helio Health•Town of Henrietta, NY
•$15 - $18•Onsite
About The Position
Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. The Guest Services Specialist will work on a Full-Time basis out of Helio Health’s Rochester Inpatient program. Pay Rate: $15.38- $17.50 per hour. In addition to Helio Health’s comprehensive benefits package, this position is eligible for a Sign-On incentive up to $1,500!
Requirements
- High School Graduate/Equivalency
- Entry level knowledge of biopsychosocial process of addiction/recovery and self-help group process
- Ability to relate effectively with staff, patients and the professional community
- Good oral and written communication skills
- Sound judgment and cultural competency
- Proficiency with basic computer applications
- Valid NYS Driver's license required
Nice To Haves
- Bilingual candidates who are fluent in both Spanish and English are strongly encouraged to apply. Your language skills will be a valuable asset in serving our diverse community and enhancing our team's capabilities.
Responsibilities
- Assist in orientating patients.
- Manage ongoing needs throughout the patients stay in the program.
- Prepare and maintain the facility for use and cleanliness.
- Assist with admission process of program including orientating patients to the facility.
- Respond to patient inquiries and requests and resolving issues in a timely, friendly and efficient manner.
- Demonstrate thorough knowledge of program expectations and schedules and assist patients in managing these activities.
- Assist with crisis intervention activities, as requested.
- Ensure the facility is maintained in a clean and safe manner at all times.
- Other duties as assigned by supervisor.
Benefits
- Health insurance including dental and vision for employees and families.
- Paid Vacation and Sick leave - No Waiting Period for accruals.
- Paid holidays, including a floating birthday holiday.
- 401(k) plan with up to 5% company match.
- Company paid short-term disability insurance.
- Company sponsored life insurance.
- Employee Assistance Program (EAP).
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
