Carwash Guest Services Specialist

Shell Mobility and Convenience USA • Fulshear, TX

3d • Onsite

About The Position

Timewise is looking for a friendly and motivated Guest Services Specialist to join our team. This role is ideal for someone who enjoys engaging with customers, explaining services, and creating a welcoming environment for our carwash operations. If you have a passion for service and a knack for sales, we’d love to meet you!

Requirements

• Dependable and self-motivated with a positive attitude.
• Ability to thrive in a fast-paced environment.
• Excellent interpersonal skills and a customer-focused mindset.
• Capacity to stand for extended periods and lift inventory weighing up to 50 pounds.
• Comfortable working in outdoor conditions including heat, cold, and wet weather.
• Strong communication and interpersonal skills.
• Basic computer and POS system knowledge.

Nice To Haves

• Previous cashier or retail experience is preferred but not required
• Previous experience in customer service or sales is preferred.
• Experience in car wash or similar operational roles.

Responsibilities

• Provide customers with courteous and efficient service
• Greet customers and explain wash packages, membership options, and promotions.
• Handle payments and resolve customer inquiries with professionalism and care.
• Promote loyalty programs and upsell services to enhance customer experience.
• Maintain a clean, organized, and welcoming customer area.
• Support team members and assist with site operations as needed.
• Adhere to all company policies and procedures.

Benefits

• Competitive pay and benefits package.
• Starting pay based on experience.
• Paid time off (PTO) for eligible employees.
• 401k retirement plan with company match.
• Two-week advance scheduling for better work-life balance.
• Comprehensive training and opportunities for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed