Guest Services Specialist, Cleanliness

Hampton Inn Waldorf • Waldorf, MD

2d • Onsite

About The Position

At TLTsolutions and Canza Management, it is a top priority that our guests experience the highest standards of cleanliness and comfort. As a Guest Services Specialist specializing in Cleanliness, you will be the guardian of this commitment, making sure that every guest walks into a room that is pristine, welcoming, and fully functional. Your role is crucial in creating an environment where guests feel comfortable and valued, which in turn drives positive reviews, repeat business, and overall profitability.

Requirements

• An eye for detail and a commitment to ensuring that every room meets our uncompromising standards.
• A problem-solver who anticipates issues before they arise and takes action to fix them.
• A sense of ownership over your assigned room section or floor, coupled with the satisfaction of knowing that your efforts directly contribute to a flawless guest experience.
• A reliable individual who demonstrates integrity and takes responsibility for ensuring cleanliness and guest satisfaction.
• The ability to communicate effectively with guests, team members, and management, ensuring all needs and requests are clearly understood and addressed.
• A positive and proactive approach to the role, bringing enthusiasm and a can-do spirit to every task.

Responsibilities

• Clean and reset guest rooms meticulously, ensuring no trace of dirt, dust, marks, stains, or odors is left behind. Sanitize all surfaces, especially high-touch areas, and ensure bathrooms are spotless with fresh supplies.
• Inspect each room thoroughly for any maintenance issues, such as broken fixtures, non-functioning lights, or faulty appliances, and report them immediately for prompt resolution.
• Identify and address potential issues before they affect the guest experience. Whether it's a loose doorknob or a lightbulb that needs replacing, your vigilance ensures no detail is overlooked.
• Maintain the cleanliness of public areas, including lobbies, hallways, and restrooms, ensuring they reflect the same high standards as our guest rooms.
• Keep track of and restock cleaning supplies, toiletries, and other amenities to ensure you always have what you need to maintain excellence.
• Participate in scheduled deep cleaning tasks and periodic audits to ensure even the most hidden areas meet our rigorous standards.
• Stay informed about best cleaning practices through regular training, and always seek ways to enhance the guest experience.

Benefits

• Competitive salary
• Discounted hotel rates
• 1 week of paid time off for full-time employees
• A floating holiday for full-time employees if they work on any of our 8 core holidays
• 1.5x hourly rate for holiday pay for part-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed