Guest Services Specialist (Reception/Concierge)

SPS-North America•Houston, TX

5h•Onsite

About The Position

SPS Global is seeking a polished, hospitality-driven Guest Services Specialist to deliver an exceptional workplace experience for clients, employees, and visitors. As the first point of contact, this role is responsible for creating a welcoming, professional, and memorable experience while coordinating front-of-house operations, concierge services, workplace support, and client engagement. The ideal candidate is customer-focused, highly organized, and passionate about delivering white-glove service in a fast-paced corporate environment. The Guest Services Specialist serves as the primary front-of-house representative, ensuring every visitor, employee, and client receives exceptional service from arrival through departure. This role combines reception, concierge, hospitality, workplace experience, and office services to create a seamless and elevated client experience. Working collaboratively with internal teams, this position supports workplace operations, meeting and event coordination, office readiness, and client engagement initiatives while maintaining the highest standards of professionalism.

Requirements

High School Diploma or equivalent
Proven experience in a client-facing role within a corporate, hospitality, or workplace environment
Excellent verbal and written communication skills
Strong interpersonal and customer service abilities
Professional appearance and demeanor
Ability to maintain confidentiality and discretion
Strong organizational and prioritization skills
Technology proficiency with Microsoft Office and workplace software
Ability to work effectively in a fast-paced environment
Ability to lift or move packages weighing 40 lbs. or greater
Ability to move materials using wheeled carts with 60 lb capacity
Ability to walk, bend, kneel, stand, and sit for extended periods
Manual dexterity for operating phones, printers, copiers, and office equipment

Nice To Haves

Associate's or Bachelor's degree
Hospitality-related education or certification
Customer service or hospitality certification
Experience supporting workplace experience, executive reception, concierge, or office services

Responsibilities

Welcome clients, guests, and employees with a professional and engaging demeanor
Serve as the first point of contact for visitors, ensuring a seamless arrival and departure experience
Build positive relationships with clients by understanding their preferences and service expectations
Create and maintain client preference profiles to deliver personalized service
Execute workplace engagement initiatives and "surprise and delight" experiences that enhance office culture
Serve as the primary contact for workplace service requests
Coordinate client requests and ensure timely follow-up and resolution
Provide concierge recommendations including local restaurants, transportation, hotels, and nearby amenities
Arrange transportation, accommodations, restaurant reservations, and local experiences as requested
Coordinate catering for meetings, conferences, and special events
Assist with event planning, room setup, guest management, and event execution
Ensure meeting rooms and hospitality spaces are presentation-ready
Support onboarding, office moves, departures, and workspace readiness
Install office signage for employees and visitors
Coordinate with contractors under the direction of Workplace Experience leadership
Ensure printers remain operational and stocked with paper
Secure or dispose of unclaimed print jobs according to office policy
Maintain reception, lounges, and common areas in a clean, organized, and welcoming condition
Monitor and replenish beverages, office supplies, and hospitality items
Gather client feedback to improve workplace services
Analyze feedback trends and recommend service improvements
Maintain strong relationships with internal teams and clients
Understand emergency procedures and assist guests during emergency situations
Serve as a point of contact to help ensure visitor safety and communication during emergencies