Guest Svc Specialist & Admin Assistant

Barcelona Wine Bar•Westport, CT

16h•Onsite

About The Position

The Guest Services Specialist & Administrative Assistant for Barcelona Wine Bar & Corsica Wine Bar will assist with our guest experience ensuring our guests get answers quickly when consulting on reservations, receipt requests, etc. You will be jump-starting our guests’ Barcelona and Corsica Wine Bar experience before they take a step into our restaurants! In addition to connecting with our guests, this role will also support our Leadership and Office Team with some administrative duties. This position will report to the Director of Hospitality.

Requirements

At least 1 year of customer service experience.
Excellent customer service mentality.
Ability to prioritize and multitask.
Sense of urgency; meeting of deadlines.
Ability to act with integrity, professionalism, and confidentiality.
Strong verbal and written communication skills.
Excellent interpersonal, negotiation, and conflict-resolution skills.
Excellent organizational skills and attention to detail.

Nice To Haves

A high school diploma or equivalent is preferred.
Hospitality experience is strongly preferred but not required.

Responsibilities

Ensure every guest interaction is handled with the highest possible quality via phone call or email communication.
Provide knowledgeable answers to guest inquiries about reservations, availability, etc. in a professional and timely manner.
Responsible for inbound and outbound guest comments and timely responses.
Communicate with other departments and escalate issues as needed.
Utilize our reservation system to book reservations for guests who call in to make reservations promptly.
Process initial events inquiries and triages the next step with the Events Team.
Process receipt requests from our guests.
Composition of daily recap emails to our restaurant management teams detailing voicemail messages, reservations unable to be taken directly, personal callbacks required, etc.
Performs other administrative duties as required.

Benefits

Weekly pay schedules
Paid Time Off Up to 40 hrs/yr
Flexible schedule options
Paid Volunteerism 32 hrs/yr
Wine Education Reimbursement 100% reimbursement
50% Employee Dining Discount
Daily Family Meal
Referral Bonus Program
Promotion Opportunity – Hourly growth opportunities as well as management career advancements.
Employee Assistance Program Behavioral Health and Wellness Services
Major Medical and Supplemental Coverage Medical, Dental, Vision, STD/LTD Coverage, Accident and Life Insurance, available to Full-Time Team Members