Guest Services/Admin

Associa•Indio, CA

2d•Onsite

About The Position

Associa is currently looking for a Guest Service Admin to join our team. The Guest Service Admin position requires an individual who is well-spoken, customer service-oriented, and can multi-task at a quick pace. The primary duties for the position is to direct all incoming calls and walk-in clients in a friendly and welcoming manner. Under minimal supervision, work may involve contact with homeowners and board members, as well as outside vendors.

Requirements

High School Diploma or GED Required
2 years of Customer Service Experience
Front Desk and reservation system knowledge
Professional communication skills (phone, interpersonal, written, verbal, etc.).
Professional customer service skills.
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
Knowledge of general office equipment (copier, fax, phone systems, etc.).
Confidentiality and discretion in the performance of all duties and responsibilities.
Self-motivated, proactive, detail-oriented, and a team player.
Proficient in the English language written and verbal.

Nice To Haves

Bilingual is a plus

Responsibilities

Work Weekends is a must.
Ability to work independently.
Must have a positive, outgoing personality and maintain a high level of appearance and hygiene.
Professionally greet and direct all guests.
Professionally receive and respond to incoming calls from homeowners, Board members and rental guests. Follow through on various requests.
Assist with special administrative projects.
Screen incoming general messages within email and phone mail systems and distribute accordingly.
Ensure that lobby area is kept neat and clean at all times.
Resort Tours.
Book reservations and complete the registration process by inputting and retrieving accurate information from the reservation system.
Ensure guests receive a courteous and efficient check-in/check-out experience.
Set up welcome rental packets for our guests.
Lot inspections making sure the lot was left okay before/after rental guest checked-in/checked-out.
Verify and imprint credit cards for authorization using proper electronic acceptance method and cash handling.
Keep track of Wi-Fi Jetpack rentals.
Cash handling, Credit Card transactions, along with proper record keeping.
Process and distributes incoming and outgoing mail for the Homeowners/Rental Guests.
Product merchandising and sales.
Set up work orders accordingly for different departments.