GUEST SERVICES/SECURITY: HI-FI & HI-FI ANNEX (SEASONAL)
About The Position
HI-FI is a live music and special events venue located in the Fountain Square District of Indianapolis, IN. HI-FI presents national, regional and local concerts 6 nights per week. Our Guest Services / Security Team prides itself on the safety of our customers, artists, and staff. This role requires a unique skill set of crowd control and customer service. The ideal candidate must have passion for live music, patience under pressure and a protective instinct. To join our team you must be hard-working and dependable. Our Guest Services / Security team interacts with our guests from the minute they walk in the door until they leave our facility. As such, customer service and leadership are two important qualities we look for in this position. This position reports to the Show Lead and General Manager. This role also provides an entry point to future opportunities within our companies.
Requirements
- High School diploma or equivalent
- Must be 18 years of age or older
- Ability to walk/stand for extended periods of time
- Ability to handle loud & sometimes crowded/high energy environments
- Patience
- Good communicator
- Positive, outgoing personality
- Excel at negotiations
- Calm under pressure
Nice To Haves
- A minimum 1 year of guest services, customer service, or security related experience is preferred
Responsibilities
- Ticket scanning & promotional material distribution
- ID Checking for age verification and wristbanding
- Pre and post-show room setup, venue cleaning, and general labor
- Administer security screenings for guests prior to entering the venue
- Monitoring access points for artist / staff only areas and screening for credentials
- Interact with customers and answer questions as needed
- Monitoring of the health & safety of all guests in attendance
- Crowd control
- De-escalate stressful or volatile interactions
- Ensure customers leave with a positive experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
