Guest Services Associate | Seasonal

American Youth Hostels • San Diego, CA

2d • $0 - $18 • Onsite

About The Position

Join Our Team as a Seasonal Guest Services Associate!

Would you love to interact with travelers from all around the world and welcome them to your city? We are currently accepting applications for a Seasonal Guest Service Associate who will play a crucial role in creating a welcoming atmosphere while ensuring the reception desk runs smoothly, efficiently, and in accordance with hostel policy.

Position Details:

Pay: $18.30 per hour
Type: Seasonal

Requirements

• High school diploma or GED
• Customer service experience preferred
• Excellent communication skills
• Ability to handle cash and record receipts without error
• Must enjoy working with the public and have the ability to calmly and professionally handle conflict, guest issues, or emergencies
• Ability to multi-task in a fast paced environment
• Computer literacy and familiarity with WINXP, MS Word, Excel, and Outlook preferred
• Ability to work independently and as part of a larger team
• Must be willing to work evenings, weekends, and holidays as schedule requires
• First aid and CPR certification preferred; training can be provided
• Hostelling experience a plus
• Ability to speak a second language a plus

Responsibilities

• Welcome, register, orient and supervise guests, and provide group orientations in a friendly and positive manner, while being mindful of cultural differences and possible language barriers
• Take individual and group reservations by telephone, e-mail, or via an online system, in a friendly, accurate and efficient manner
• Conduct hostel tours
• Encourage and collect guest comments and feedback
• Follow hostel procedures, ensuring the security and safety of the hostel, hostel property, guests, guests’ property, and fellow employees
• Accurately maintain all shift reports, logs, and necessary daily paperwork, including a record of overnight fees, sale of goods, and rentals
• Perform laundry, folding, cleaning, kitchen cleaning, food preparation, and other duties and tasks as needed
• Promote and provide information on HI memberships, the hostel, and the local area to guests and visitors in person, over the telephone, and via e-mail
• Promote the mission of HI USA: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”
• Represent HI USA and the hostel in a positive manner to guests, callers, and local officials
• Provide overnight, on-call assistance in case of emergencies
• Other duties or projects as assigned by the hostel management

Benefits

• Free stays at other HI USA hostels (waiting periods apply, subject to availability)
• Discounts on hundreds of brands
• On-the-job training
• Friendly and inclusive work environment

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED