Guest Services & Retail Associate

MOUNTAIN CAPITAL PARTNERS•Las Vegas, NV

19d•Onsite

About The Position

We are seeking an enthusiastic, guest-focused team member to ensure 100% guest satisfaction at Lee Canyon. This seasonal position serves as the main point of contact for all guests and may involve point-of-sale transactions, email correspondence, and general guest services. The ideal candidate has excellent customer service skills, a positive attitude, and thrives in a fast-paced, team-oriented environment.

Requirements

Excellent customer service, verbal, and written communication skills
Ability to stand, walk, and bend throughout shifts
Able to work independently, prioritize tasks, and multitask in a fast-paced environment
Courteous, proactive, and able to demonstrate problem-solving skills
Flexible availability, including weekends, holidays, and extended shifts during peak periods
Previous customer service experience preferred
Good knowledge of Lee Canyon community, resort operations, and ski hill offerings

Responsibilities

Deliver exceptional service to guests that encourages repeat visits and long-term loyalty
Collaborate with coworkers to achieve sales goals through suggestive selling and special promotions
Inform guests about products, programs, and services, offering guidance and recommendations when appropriate
Maintain a tidy and welcoming environment
Represent the resort with professionalism and enthusiasm
Treat all guests with respect and courtesy
Greet guests as they enter the resort
Respond to guest inquiries via in-person, phone, or email about the ski area, resort operations, programs, rates, and policies
Sell season passes, lift tickets, snow school lessons, and retail items
Handle point-of-sale transactions: cash, cheque, debit, and credit card processing; count register floats and complete daily cash-out reports
Restock and organize merchandise on the sales floor
Resolve guest complaints and issues in a timely, professional manner
Ensure a clean, organized, and safe work environment
Respond quickly and politely to requests from guests, supervisors, or management, following up to ensure guest satisfaction