Guest Services Associate

Country Inn & Suites Houghton•Houghton, MI

13d•Onsite

About The Position

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service. This position is characterized by being fast, fun, and friendly. The role involves checking in guests during peak hours, displaying a positive customer service attitude, and working collaboratively with the team. The goal is to answer guest questions and ensure their stay is enjoyable. This role is ideal for individuals who enjoy interacting with people.

Requirements

Highly organized.
Must possess a thorough knowledge of guest service and satisfaction.
Requires good communication skills, both verbal and written.
Most tasks areこのように performed in a team environment with the employee acting as a team leader.
Must possess basic computational ability.
Must possess basic computer skills.

Responsibilities

Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
Address all guest concerns and ensure follow up is complete.
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.