Soccer Center, Guest Services Representative (Part-Time)

AEG Worldwide•Carson, CA

6h•$20•Onsite

About The Position

The Guest Services Representative is responsible for providing an excellent guest experience for all guests of the Torrance Soccer Center. The incumbent monitors entry to the venue and provides programming and facility information, handles guest inquiries, and helps in receiving and collecting payments.

Requirements

A minimum education level of: High School Diploma or its equivalency.
A minimum of 1-2 years of related work experience.
Ability to operate basic office equipment and have working knowledge of computer operations including but not limited to MS Office and other business systems.
Must be able to stand consistently for a minimum of 2 hours.
Must be able to work evenings and are required to be available to work weekends and holidays.
Excellent customer service skills.
Ability to lift, push, pull up to 25 lbs.

Responsibilities

Provide excellent customer service by welcoming guest to the venue, being knowledgeable of venue layout, programs, and policies.
Act as the first point of contact for guest inquiries and client issues over the phone, in person and via email. Escalating to supervisor when necessary.
Assists the Program Coordinator with registering customers for programs, coordinating field rentals, and managing the booking and hosting of birthday parties and other events, ensuring a smooth and customer experience.
Support the on-site café by selling food and beverages as needed, delivering timely service and contributing to a positive guest experience.
Knowledge of all facility protocols to help ensure guests are following are safely following protocols while inside the facility. Reporting any injury or unsafe area to supervisor.
Ability to help setup or breakdown volleyball and futsal equipment as necessary.