Guest Services Representative (Part-Time)

City of Kennewick•Southridge Sports Complex/Keewaydin Community Center, WA

4d•Onsite

About The Position

The City of Kennewick Parks & Recreation Department is seeking friendly, knowledgeable, and enthusiastic individuals for the position of Guest Services Representative. This role serves as the first point of contact for community members visiting recreation and community facilities, aiming to provide exceptional customer service. The City of Kennewick is committed to providing excellent public service and ensuring the safety and wellbeing of the community and its employees through integrity, inclusiveness, stewardship, and communication. Employees are expected to ensure compliance with all applicable safety practices and policies, including identifying and correcting potential hazards and promoting a positive culture of workplace safety.

Requirements

Must be able to work evenings, weekends, and holidays.
Must possess a high school diploma or equivalent.
Must have at least two (2) years of full-time customer service experience, preferably in retail, hospitality, or a related service environment.
Must possess basic computer skills, and be proficient in Microsoft Office applications (software).
Must be punctual and show up for work on time.
Must demonstrate clear and effective communication skills.
Must demonstrate the ability to remain calm and professional in difficult situations.
Must demonstrate flexibility and adaptability to changing priorities.
Must demonstrate a positive attitude and be able to work with a diverse range of customers, visitors, vendors, and coworkers.
Must adhere to a dress code and maintain professional appearance at all times.
Must successfully pass a criminal background check and professional reference check.
Must obtain current CPR/First Aid certification within 3 months of employment.

Nice To Haves

Spanish-speaking candidates is highly desirable.

Responsibilities

Greets all customers enthusiastically and professionally, including in-person and over the phone interactions.
Answers phones, directs calls as appropriate, and takes messages when needed.
Assists full-time recreation staff with minor set up and take down of special events and rentals.
Assists full-time recreation staff with small departmental projects.
Manages respective City facilities after traditional City business hours.
Accepts payments and processes transactions for special events, class enrollments, and facility rentals; performs daily cash drawer close out.
Performs a variety of clerical duties including copying, generating reports, entering data, emailing, and assisting recreation staff.
Ensures all customers follow the program and facility use rules and policies.
Performs basic cleaning and light janitorial functions as needed.
Provide first aid and emergency response when required.
Follows proper procedures for opening and closing the facility for daily business.
Any other responsibilities that would be required to maintain effective operations of the facility.