Guest Services Representative, Part-Time

Holden Forests & Gardens•Cleveland, OH

4d•Onsite

About The Position

The Guest Services department seeks a friendly team member to facilitate an exceptional guest experience by offering great customer service while educating guests, selling admission, promoting membership, working in the retail store, and contributing to a positive team atmosphere at Cleveland Botanical Garden. We are seeking a team member with a positive can-do attitude that leads to successful teamwork, superb customer service and wants to do meaningful work at Holden Forests & Gardens. HF&G connects people with the wonder, beauty and value of trees and plants, to inspire action for healthy communities. HF&G strives for a welcoming workplace where everyone feels that they belong. This is a part-time (20 hours), permanent position. Training is provided. Must have a flexible schedule to be able to work weekends, evenings and some holidays. This position is supervised by the Guest Services Manager. The pay is $15 / hour, non-exempt.

Requirements

Demonstrated passion for people and nature
High school graduate or equivalent, required
Retail and cash handling experience, preferred
Customer service experience, preferred
Must enjoy working with the general public, including families and children
Effective and appropriate verbal and written communication
Ability to work within a team and be self-motivating when working individually
Ability to take initiative and problem-solve
Ability to work outdoors in a variety of weather conditions
Must have a flexible schedule and be able to work weekends, some evenings and some holidays
Must have a valid driver’s license or reliable transportation
Ability to understand basic instructions using the English language
Stand and/or sit for extended periods of time
Effective vision and hearing
Hand and arm dexterity
Walk and work on wet, uneven, slippery terrain
Kneel, bend, stoop, grab, and reach
Regular lifting and carrying of up to 25 pounds, occasionally 30 pounds

Responsibilities

Support the Holden Forests & Gardens’ mission, values, vision, and core commitment to the visitor experience and community engagement
Actively welcome and receive guests, providing prompt and courteous service and orientation of the property, programs and events
Provide friendly, clear, and courteous customer service to encourage return visitation
Manage customer concerns, communicate effectively, provide prompt follow-up and relay information to Guest Services Lead and Manager as needed
Process sales transactions for admission, membership, programs, and merchandise quickly and accurately using a computerized cash register and standalone credit card machine with Altru, the organization’s constituent management and point-of-sale system.
Complete register opening and closing procedures.
Assist with maintaining adequate stock levels of merchandise and supplies on store floor and stockroom.
Regularly assist with event set-up, support special events and programs.
Contribute positively to a team of guest services staff, seasonal employees, volunteers, and others
Answer guest telephone calls & emails and assist guests with in-person inquiries
Daily check the retail activity report and replace store stock levels
Report SKU discrepancies and pricing to the retail inventory coordinator
Participate in regularly scheduled inventory counts
Maintain the appearance, cleanliness and safety of public spaces, staff workspaces, and facilities
Ensure proper admission policies and safety practices are being followed
Provide prompt follow-up and relay information as needed to supervisor
Perform other duties as assigned