Guest Services Representative - Atrium Health Lake Norman PT

American Addiction Centers • Cornelius, NC

1d • Onsite

About The Position

Responsible for the operations of the front desk area as well as oversight of the main lobby area. Greets all who enter the facility in a competent and courteous manner, offering assistance as needed.

Requirements

• High School education required.
• Customer service experience required.
• Computer and data entry skills required.
• Must speak fluent English.
• Intact sense of sight, hearing and touch.
• Able to use critical thinking skills with ability to concentrate and respond quickly under pressure.

Nice To Haves

• Prior experience in healthcare preferred.

Responsibilities

• Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times.
• Assists patients, visitors, and guests with way finding; escorts them to their destination by walking or use of a wheelchair.
• Assists with taking discharged patients to their means of transportation; helping patients as needed from wheelchair to vehicle.
• Answers incoming calls in a courteous and helpful manner.
• Communicates transportation requests to Shuttle Service, using two-way radio.
• Assists in maintaining a neat and organized lobby, monitors for safety and environmental concerns.
• Keeps front desk area neat, organized and free of clutter.
• Assists with special projects and other clerical duties as assigned by Volunteer Coordinator.
• Directs volunteers assigned to work at the front desk, utilizing them as needed.

Benefits

• Paid Time Off programs
• medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED