Guest Services Representative - Info Desk

Danbury Hospital•Danbury, CT

6d•Onsite

About The Position

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what’s possible for you and your career. Danbury Hospital, a 456-bed acute care hospital, has been providing award-winning, personalized patient care to the people of Western Connecticut for 140 years. Our specialty areas of excellence include a Level III NICU, a certified Thrombectomy-Capable Stroke Center, and compassionate psychiatric care, including a partial-hospitalization program. Our accolades include the following: The Leapfrog Group - Grade A for quality and patient safety U.S. News & World Report - High performance in heart failure treatment Healthgrades - One of America’s 50 Best Hospitals Surgical Review Corporation (SRC) - Robotic Center of Excellence Joint Commission - Gold seal of approval in spine surgery At Danbury Hospital, we take great pride in our team members and their passion for providing the best care possible—always with heart. For many of our team members, that care extends beyond the walls of our hospital. We volunteer at local non-profits and participate in community initiatives and events. Our dedication to the health and well-being of our entire community makes this a truly special place to work. Summary: The primary function of the Guest Services Representative is to greet and monitor all visitors to Danbury Hospital. Additionally, the Guest Services Representative provides patient room and phone numbers to callers and visitors using a computerized visitor badging system. The Guest Services Representative adheres to all hospital policies including patient confidentiality while helping to direct patient/visitors to their proper destination. Receptionist should process visitors in an efficient, courteous and friendly manner in order to achieve patient and visitor satisfaction.

Requirements

High school diploma or equivalent.
1-year prior experience in customer service-oriented positions.
Fluent in reading, writing and speaking English.

Nice To Haves

Experience with Microsoft office and email desired.
Ability to communicate in Spanish and/or Portuguese a plus.

Responsibilities

Monitors visiting hours and distributes computerized passes in accordance with Hospital visitor policy
Process visitor badges and distribute in a timely, efficient manner
Ability to navigate through different computer programs to troubleshoot technical issues
Adhere to all policies specific to visitor restrictions and patient confidentiality
Demonstrate a courteous and friendly manner when assisting visitors and general public
Assist visitors with valet inquiries in the absence of the parking ambassador
Locate and coordinate with appropriate departments for the receiving of after hour and weekend time sensitive packages
Identify and communicate emergencies that occur in the lobby area accurately.
Maintain and Model Nuvance Health Values.
Demonstrates regular, reliable and predictable attendance.
Performs other duties as required.