Guest Services Representative - Info Desk
About The Position
At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what’s possible for you and your career. Norwalk Hospital is a 366-bed academic and community medical center serving Fairfield County, Connecticut, and the surrounding New York Metro area. We are a Level II Trauma Center and Joint Replacement Center of Excellence, and we provide advanced cancer, heart, and neuroscience care. Our accolades include the following: The Leapfrog Group - Grade A for quality and patient safety Healthgrades - America’s 50 Best Hospitals U.S. News & World Report - high performance in heart failure treatment At Norwalk Hospital, we prioritize the health and well-being of our team, fostering a friendly and supportive culture where collaboration and compassion are at the heart of what we do. From the moment you step through our doors, you’ll experience a sense of community that makes our hospital a truly special place to work. Our employees feel a deep connection here because we’re not just part of the community – we are its center.
Requirements
- High school diploma or equivalent.
- Fluent in reading, writing and speaking English.
- Ability to deal with visitors in a courteous and professional manner.
- Experience with Microsoft office and email.
- Data entry required.
- Minimum Experience: 1 year.
Nice To Haves
- Prior experience in customer service oriented positions.
- Ability to communicate in Spanish and/or Portuguese a plus.
Responsibilities
- Monitors visiting hours and distributes computerized passes in accordance with Hospital visitor policy.
- Ability to navigate through different computer programs to troubleshoot technical issues.
- Ability to process visitors and distribute badges in a timely, efficient manner.
- Adhere to all policies specific to visitor restrictions and patient confidentiality.
- Demonstrate a courteous and friendly manner when assisting visitors and general public.
- Assist visitors with valet inquiries in the absence of the parking ambassador.
- Locate and coordinate with appropriate departments for the receiving of after hour and weekend time sensitive packages.
- Identify and communicate emergencies that occur in the lobby area accurately.
- Performs other duties as assigned.
- Fulfills all compliance responsibilities related to the position.
Benefits
- health insurance
- dental insurance
- vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
