Guest Services Representative (Front Desk Attendant)

Olympia Fields Country Club • Olympia Fields, IL

3h • Onsite

About The Position

Founded in 1915, Olympia Fields Country Club (OFCC) is a private club with a rich history of excellence and prestige, having hosted prominent events like the US Open and PGA Championship. OFCC strives to create an extraordinary, unparalleled member experience, with employees being the heart of their success. Working at OFCC offers opportunities to gain knowledge, develop skills, and work with hospitality professionals in a fast-paced, hospitality-focused environment that fosters growth and advancement. The Guest Services Representative is responsible for creating a welcoming and exceptional experience for the Club's members and guests at either the Club's Welcome Center (front gate) or the Front Desk. This role requires a personable, professional, and polished individual who adheres to the OFCC brand and image.

Requirements

• Strong hospitality and customer service mindset.
• Excellent interpersonal, diplomatic, and communication skills.
• Excellent problem-solving and critical thinking skills.
• Ability to think on your feet.
• Ability to proactively anticipate member and guest needs.
• Demonstrates a high level of professionalism and confidentiality.
• Strong organization and prioritization skills.
• Projects a calm, professional demeanor at all times and works well under pressure.
• High emotional intelligence.
• 1 year of professional or hospitality work experience.
• Experienced computer user, including Microsoft Outlook, Word, PowerPoint, and Excel.
• Fluent, written and conversational, English.

Nice To Haves

• Prior experience as a Front Desk/Guest Services Representative in a hotel or Private Club.
• Previous experience with a multi-line phone system/switchboard.
• Prior experience with hotel reservation software, preferably Club Essentials.

Responsibilities

• Expediates member and guest check-ins and departures.
• Handles all hotel room reservations, cancellations, and no-shows.
• Collaborates with other departments as needed.
• General administrative duties as related to the front desk.
• Maintains general appearance and cleanliness of immediate workspace.
• Manages the routing of telephone, mail, email, and other messages to Club Employees, members, and guests.
• Monitors access to the Club through the Front gate, Colony gate, and Metra gate to ensure only authorized individuals access the Club Property.
• Politely detours unauthorized visitors from Club Property.
• Ensures guest requests and needs are correctly filled and promptly completed.
• Provides concierge-type services to members and guests.
• Resolves member problems and concerns quickly, efficiently, and courteously.
• Serves as a guide to members and guests for navigating the Club property.
• Serves as the gatekeeper of the Club.
• Stays current on Club Rules & Regulations, Club By-laws, Employee Policies & Procedures, and all club happenings.
• Provides an excellent first impression and is well-informed.
• Takes reservations for events and the member dining rooms.
• Undertakes special projects and other responsibilities as assigned by the Guest Services Manager.

Benefits

• $18/hr.
• Employee Referral Program.
• Employee Meal Program.
• Fun and friendly team, an opportunity to make lasting connections.
• An opportunity to learn and network within the hospitality industry.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees