Guest Services Representative | Hotel Grand Stark

Columbia Hospitality•Portland, OR

6d•Onsite

About The Position

Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment and will be responsible for efficiently handling valet parking, keys, guest issue resolution and special requests. Support the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can’t wait to return. The ideal candidate is friendly, professional, and able to handle multiple tasks in a fast-paced environment.

Requirements

Valid driver’s license and acceptable driving record with annual MVR report review required
Previous hospitality or customer service experience strongly preferred.
Previous experience in cash handling and computerized Point of Sale systems preferred.
Strong written and verbal communication skills (in English) required.
Proficient in basic computer applications.
Prior experience with a property management system (PMS) strongly preferred
Excellent interpersonal and problem-solving abilities; able to manage guest issues with professionalism and empathy.
Ability to remain calm, organized and courteous in high pressure situations
Ability to drive a manual transmission, parallel park, other technical driving skills
Flexibility to work various shifts, including evenings, weekends and holidays.

Nice To Haves

Previous hospitality or customer service experience
Previous experience in cash handling and computerized Point of Sale systems
Prior experience with a property management system (PMS)

Responsibilities

Greet and welcome guests in a warm, professional and courteous manner.
Valet park and/or retrieve vehicles to and from hotel into designated parking lot in a safe manner
Perform guest check in and check out procedures accurately and efficiently, according to procedures and service standards.
Assist Front Desk staff with phone calls, amenity and concierge requests.
Maintain proficiency with the property management system (PMS) to manage reservations, room assignments, and guest accounts accurately.
Establish appropriate credit for guests at check-in, issues room keys, and provides information about hotel services, amenities, and local attractions.
Manage and resolve guest issues effectively, keeping in mind both guest’s needs and business objectives, with a focus on service recovery.
Use discretion and professionalism in resolving guest conflicts and good judgement to consult with management if assistance or follow up is needed.
Conduct adequate follow up with both guest and fellow team members.
Make restaurant, transportation, activity, and entertainment reservations on behalf of guests.
Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction.
Maintain an organized, clean, and welcoming front desk area.
Process cash, credit, and other payment transactions accurately; follows all cash-handling procedures.
Delivers suitcases, packages and documents as requested.
Keeps record of calls for service.
Greets guests at front door or car upon arrival.
Escorts incoming and outgoing hotel guests to and from rooms, assists with luggage, and offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions.
Assists in de-icing of pavement, sidewalks, and other areas as applicable.
Removes ice from guests’ windshields, provides umbrellas as necessary.
Maintains the image of the hotel by appearing extremely presentable, well-groomed and in pressed uniform.
Maintains safety and security of guests and team members at all times, and in all weather conditions in regard to the valet parking areas
Follows all company policies, procedures, safety, and security standards.
Performs other related duties and special projects as assigned by management to support departmental and organizational goals.
All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements and without discrimination.

Benefits

Wage Range: $19.00/hr
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay
Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail
Employee Assistance Program “Columbia Cares”
Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)