Guest Services Representative - Recreation Center

City of Greeley • Greeley, CO

1d • Onsite

About The Position

The Guest Services Representative serves as the first point of contact for visitors, providing excellent customer service, answering inquiries, processing registrations or transactions, and supporting the daily operations of the facility. This role ensures that guests have a positive and welcoming experience while maintaining accurate records and following organizational policies.

Requirements

• High school diploma or equivalent (GED). OR Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job, AND Possession of a valid driver's license.
• Strong communication and interpersonal skills.
• Ability to provide courteous, responsive, and professional guest service.
• Comfortable handling cash, credit card transactions, and daily reconciliations.
• Basic computer skills and familiarity with office software and reservation systems.
• Ability to manage multiple tasks and remain calm under pressure.
• Detail-oriented and dependable with good time management skills.
• Ability to follow policies and procedures and work independently or as part of a team.

Nice To Haves

• One (1) year of customer service, front desk, or clerical experience.
• Experience and knowledge of computer operations and use of software packages including Microsoft Office applications.
• Spanish/English bilingual skills.

Responsibilities

• Greet guests in person, by phone, or electronically in a courteous and professional manner.
• Provides information about facility’ programs s, services, policies, events, and schedules.
• Registers participants for classes, memberships, or programs using reservation software.
• Handle payments, issue receipts, and perform cash handling or reconciliation duties.
• Maintain front desk area, lobbies, and guest areas in a clean, orderly condition.
• Monitor entry and exit to ensure facility safety and access control compliance.
• Respond to guest feedback, concerns, or complaints; escalates issues when needed.
• Assist with setting up or preparing for programs or facility rentals.
• Maintain accurate logs, attendance records, and incident reports.
• Support administrative tasks including filing, data entry, and supply inventory.
• Performs other duties as assigned.

Benefits

• This position is benefits eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED