Guest Services - Recreation (PT)

ROLLING MEADOWS PARK DISTRICT•Rolling Meadows, IL

1d•$17 - $18•Onsite

About The Position

The Guest Services – Recreation position is responsible for performing a variety of duties including maintaining outstanding communication with patrons and team members. This is an at-will position.

Requirements

Graduate from high school with at least two (2) years of front-line guest services experience required.
Strong people and customer service skills.
Ability to communicate effectively with team members and the public.
Computer and keyboard skills required.
Ability to multitask.
Good math skills.
Ability to follow through on detailed work.

Nice To Haves

Strong understanding of all seasonal programs offered at the District.

Responsibilities

Provide customer service at the registration area via in-person, telephone and email.
Assist the Recreation Department with tasks and activities as needed.
Responsible for the administration and training of the registration software system.
Input program information into registration software system.
Responsible for inputting registrations on a daily basis.
Issue pool, fitness and ice arena passes, including picture-taking of applicants.
Process class lists and attendance rosters.
Process refunds.
Assist with proofing and editing information in the program guide three (3) times a year.
Accurately attend to customer’s questions and concerns regarding registration.
Maintain paperwork on registration, refunds, and bank outs.
Deliver bank deposits to bank as directed.
Complete all necessary forms as needed.
Assist with facility rentals and permits as needed, including inquiries, preparing contracts, collecting deposits, payments, issuing refunds, etc.
Adhere to general policies and procedures of the Rolling Meadows Park District.
Aid in making telephone calls for program changes, cancellations or closings, wait list openings or proofreading communications.
Attend all meetings as needed.