Guest Services Representative

Quality Inn & Suites Garden of the Gods • Colorado Springs, CO

2d • Onsite

About The Position

Quality Inn & Suites Garden of the Gods is seeking an attentive, engaging, and service-oriented Guest Services Representative. The representative serves as the hotel’s point of contact for guests throughout their stay and performs front desk activities, including reservations, guest services, and telephone calls. Pay starts at $16.50 and is based on experience.

Requirements

• High school diploma or GED preferred, or six months of related experience or training.
• Experience handling cash and credit card procedures.
• Basic math skills.
• Attention to detail.
• Ability and flexibility to work various shifts, including evenings, weekends, and holidays.

Nice To Haves

• One year of hospitality experience preferred.

Responsibilities

• Use suggestive selling techniques to sell rooms, promote other hotel services, and upsell rooms according to hotel procedures.
• Follow guest-service guidelines for check-in, reservations, checkout, special requests, and pre-registration.
• Respond promptly and in a friendly manner to guest inquiries or complaints, offering alternate solutions when a guest’s demand cannot be met.
• Demonstrate commitment to guest service by being hospitable and accommodating.
• Document guest accidents by completing the accident report form.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401(k)
• Vacation and sick pay
• Paid holidays
• Employee referral program
• Opportunities for advancement
• Hotel discounts for employees, friends, and family
• Access to the Talent team to support career growth goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED