Guest Services

Titanic Branson•Branson, MO

4d•Onsite

About The Position

The Guest Services Representative creates a welcoming, positive, and memorable experience for museum guests. As one of the first points of contact for visitors, this role delivers customer service and supports daily museum operations. Representatives assist with admissions, ticketing, general information, wayfinding, and questions about exhibits and attractions. The position calls for a friendly, professional, service-oriented person who enjoys interacting with people and working in a fast-paced environment. The role includes welcoming and assisting guests, providing information about exhibits and amenities, handling admissions and payments, operating point-of-sale systems, maintaining guest service areas, supporting crowd flow and events, and communicating with other departments. Work is primarily in a public-facing museum environment, and schedules may include weekends, evenings, holidays, and special events.

Requirements

Strong verbal communication and interpersonal skills.
Friendly, outgoing, and approachable personality.
Ability to handle multiple responsibilities in a fast-paced environment.
Basic computer skills and ability to learn ticketing and point-of-sale systems.
Ability to handle cash and process transactions accurately.
Reliable attendance and punctuality.
Ability to stand and walk for extended periods.
Ability to occasionally lift and carry up to 30 pounds.
Ability to move throughout the museum and assist guests in various areas.
Ability to work in a public-facing environment with frequent guest interaction.

Nice To Haves

High school diploma or equivalent preferred.
Previous customer service, hospitality, retail, or tourism experience preferred.

Responsibilities

Welcome guests with a friendly, enthusiastic, and professional attitude.
Provide information about museum exhibits, attractions, events, and visitor amenities.
Answer guest questions and assist with directions throughout the museum.
Address guest concerns and resolve issues courteously and promptly.
Maintain a positive and engaging atmosphere for guests of all ages.
Identify opportunities to enhance the guest experience and create memorable visits.
Assist with admissions, ticket sales, reservations, and check-in procedures.
Accurately process cash, credit card, and other approved payments.
Operate point-of-sale systems and maintain accurate transaction records.
Explain admission options, pricing, promotions, and available packages.
Assist with opening and closing procedures as assigned.
Maintain clean, organized, and presentable guest service areas.
Monitor guest areas and communicate maintenance, safety, or operational concerns to management.
Assist with crowd flow and guest direction during busy periods or special events.
Follow museum policies, procedures, and safety guidelines.
Support special events, group visits, school tours, and other museum activities as needed.
Communicate with other departments to support smooth daily operations.