Guest Service Rep- Gymnastics
About The Position
The Guest Services Representative works in the Gymnastics Building under the general direction and supervision of the Gymnastics Coordinator and Gymnastics Supervisor. The role provides direct customer service to community members, guests, and staff; assists with program and membership registrations; answers phone calls; and serves as a central communication point for sharing information with the public. The position also involves conducting building tours, enforcing facility rules and policies, attending staff meetings and departmental training, and performing basic janitorial tasks. The schedule includes various hours and days, including nights, weekends, and holidays.
Requirements
- Must be at least 16 years of age.
- High school diploma or GED.
- Must be available to work all shifts, including days, nights, weekends, and some holidays, based on District needs.
- CPR, AED, and first aid certification, or ability to become certified within the first 90 days of employment.
- Basic computer knowledge, including programs such as Excel, Word, and Outlook.
- Ability to lift and/or move up to 20 pounds.
- Ability to perform job duties requiring standing, walking, sitting, handling or feeling objects, fingering, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, talking, and hearing.
- Vision abilities including close, distance, and peripheral vision, depth perception, and ability to adjust focus.
Responsibilities
- Provide timely, high-quality customer service to internal and external customers and patrons.
- Answer questions about District programs and offerings.
- Process memberships, class and program enrollments, and facility rentals.
- Communicate with supervisors, coworkers, participants, parents, volunteers, and community members by email, phone, and in person.
- Answer phone calls at the gymnastics building and help communicate information to the public.
- Attend staff meetings and departmental training.
- Conduct building tours for community members.
- Perform basic janitorial duties, including mopping floors, taking out trash, cleaning spills, washing windows, and cleaning workout equipment.
- Enforce building rules and policies with staff and guests.
Benefits
- Discounted memberships.
- Discounted program enrollment opportunities.
- Automatic enrollment in PERA for all employees.
- District contribution match of 15.80%.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
High school or GED
