Guest Services Representative- Fairfield Hazleton
Hamister Group•Hazleton, PA
•Onsite
About The Position
We are currently seeking a qualified individual with a high level of professionalism to fill a front desk position. The applicant must have strong communication skills and a desire to succeed in a busy hotel environment.
Requirements
- Flexible availability and willingness to work nights, weekends and holidays as needed.
- Excellent oral and written communication skills.
- Friendly phone demeanor is a must.
- An outgoing personality.
- Desire to succeed and self-motivated.
- Ability to pass background check.
Nice To Haves
- Previous hospitality or customer service experience preferred, but we are willing to train the right individual.
Responsibilities
- Greeting all guests as they arrive.
- Handle guest check-ins and check-outs appropriately
- Accommodate guest requests.
- Take incoming phone calls and assist in any way needed.
- Make guest reservations over the telephone or in person.
- Assist guests by providing directions or recommending local amenities or attractions.
- Ensure guest satisfaction by resolving any problems in a timely and satisfactory manner.
- Maintain a clean and neat front desk area.
- Process reports and handle end of shift paperwork and account balancing
- Communicate professionally and thoroughly with all hotel associates.
Benefits
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Employee discount
- Referral program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
